Santander UK Plc
Financial Ombudsman decision DRN2856280 Upheld
Upheldoutcome, as published by the Ombudsman
£2,810redress stated in the decision
Thu Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
she has incurred an early repayment charge (ERC) as a resultCharges and fees
Santander accepted its error in not seeking Ms K’s written consent to the product transferMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2856280.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.