Barclays Bank Plc
Financial Ombudsman decision DRN2841820 Not upheld
Not upheldoutcome, as published by the Ombudsman
£81redress stated in the decision
Tue May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
he was under the impression that the payments made to Admiral were by direct debit; whereas the payments were made via the card details Mr R had provided Admiral under a continuous payment authority.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2841820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.