Topaz Finance Limited

Financial Ombudsman decision DRN2840525 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund to Miss S’s mortgage account all the arrears fees, field agent visit fees and other fees or charges levied in consequence of the missed paymentsCharges and fees

rectify the adverse information reported to the credit reference agencies, so that Miss S’s credit report doesn’t show any arrears or missed payments due to the cancelled direct debit in March 2018Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2840525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.