Barclays Bank Plc
Financial Ombudsman decision DRN2835110 Not upheld
Not upheldoutcome, as published by the Ombudsman
£540redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
incorrectly debited money from his accountCharges and fees
He says that he contacted the bank immediately and was promised a refund within 10 days. He says he chased the bank on 5 March and the money was refunded on 7 March. The bank says that it has no record of any complaint from Mr B before 5 March.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2835110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.