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Tesco Personal Finance Limited

Financial Ombudsman decision DRN2831718 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

To rectify this, TPF should rework Mrs A’s credit card account to ensure that it has not charged Mrs A interest on the purchase price from the date of purchase to the date of the refund.Charges and fees

Mrs A complains that Tesco Personal Finance PLC (“TPF”) will not refund the cost of equipment she bought using a TPF credit card.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2831718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.