Barclays Bank Plc
Financial Ombudsman decision DRN2813535 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
In situations of financial difficulty, banks are required to treat their customers positively and sympathetically, but this only arises when a business becomes aware of the situation.Treatment in financial difficulty
Mr T complains that Barclays Bank PLC has treated him unfairly by continuing to apply charges when he was experiencing ill-health and financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2813535.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.