Santander UK Plc
Financial Ombudsman decision DRN2812430 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They’d like Santander to repay the legal costs that they’ve been charged as a result of its unnecessary legal action.Charges and fees
Mr and Mrs M complain that Santander UK Plc took possession proceedings when they were already in the process of selling their home to repay their expired interest only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2812430.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.