Bank of Scotland Plc

Financial Ombudsman decision DRN2800859 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Halifax had taken reasonable steps to help Miss A in her financial difficulties – offering a previous suspension of charges and making a significant refund of charges in reduction of Miss A’s debt.Treatment in financial difficulty

Miss A complains that the charges applied by Bank of Scotland plc (trading as Halifax) to her current account over the years have been disproportionate and unfair.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2800859.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.