Vanquis Bank Limited

Financial Ombudsman decision DRN2798996 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr T complains that Vanquis increased his credit limit without telling him, and that it closed his account after he had paid his account balanceAccount closed or refused

refund the interest and charges it had applied to the account since January 2012Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2798996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.