Bank of Scotland Plc

Financial Ombudsman decision DRN2798151 Upheld

Upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Mon Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

when they applied to Lloyds Bank PLC for a mortgage it made a mistake which has caused financial lossesMortgage administration

Lloyds accepted it had made a mistake and offered to pay them £500 for the trouble and upset causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2798151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.