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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN2793415 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs N complain that Southern Pacific Mortgage Limited shouldn’t have offered them an interest only mortgage.Product mis-sold

SPML had caused unnecessary upset. It failed to provide information requested by Mr and Mrs N on three occasions in 2019 and had sent a warrant for possession letter in February 2019 after it said proceedings were on hold.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2793415.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.