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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN2792990 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Fri Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
get in touch with Mr and Mrs M to decide how to deal with the current arrears and what arrangements can be put in place on the accountTreatment in financial difficulty
Mr and Mrs M complain that the Co-operative Bank Plc treated them unfairly when it said it wouldn’t increase the term of their mortgage.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2792990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.