MBNA Limited

Financial Ombudsman decision DRN2791568 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr D complains that MBNA Limited won’t refund the additional interest he incurred following two disputed transactions on his credit card account in 2008.Unauthorised transaction

MBNA then didn’t hear anything further from Mr D about the disputed transactions until late 2012Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2791568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.