HSBC Bank plc

Financial Ombudsman decision DRN2787365 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr E complains HSBC Bank Plc (“HSBC”) have refused to investigate an unauthorised online transaction.Unauthorised transaction

Mr E says he didn’t authorise this transaction and asked HSBC to refund it to his account along with overdraft charges he’d incurred as a result of the transaction.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2787365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.