NewDay Cards Ltd
Financial Ombudsman decision DRN2779560 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Ms V complains that NewDay Cards Ltd (trading as Topshop) closed her account without warning herAccount closed or refused
And it’s applied a late payment fee to the account each month since February 2016. Ms V believes this is unfair.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2779560.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.