Yorkshire Building Society

Financial Ombudsman decision DRN2765085 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He wants Yorkshire to refund the fees he paid and compensate him for the inconvenience and other losses he has suffered because of the delay.Charges and fees

complaint Mr W complains about the time it took Yorkshire Building Society to refuse his mortgage application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2765085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.