Bank of Scotland Plc

Financial Ombudsman decision DRN2758306 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

three charges amounting to £110 which were applied to the account were unfair and should be refundedCharges and fees

compensation for the distress and inconvenience caused by the poor handling of the complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2758306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.