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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN2755308 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NRAM sold one of their properties (‘the first property’) at an undervalue and some contents in it were destroyed. The second complaint is that NRAM has repossessed another property (‘the second property’) with a view to selling it.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2755308.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.