Clydesdale Bank Plc
Financial Ombudsman decision DRN2739155 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I know Miss P accepts that the charges have been applied in line with the terms and conditions of her account. So what I need to consider is whether Clydesdale did enough to treat Miss P fairly at a time when she was experiencing financial difficulties.Treatment in financial difficulty
Miss P complains that Clydesdale Bank Plc (‘Clydesdale’) has treated her unfairly by applying charges to her current account when she was experiencing financial difficulties.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2739155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.