Barclays Bank Plc
Financial Ombudsman decision DRN2737383 Upheld
Upheldoutcome, as published by the Ombudsman
£3,409redress stated in the decision
Fri Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
how arrears have been managedTreatment in financial difficulty
Barclays didn’t keep in touch with them or sympathetically consider their proposals.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2737383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.