Firms › Which? Financial Services Limited ›
Which? Financial Services Limited
Financial Ombudsman decision DRN2719993 Upheld
Upheldoutcome, as published by the Ombudsman
£679redress stated in the decision
Mon Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms T complains about Which? Financial Services Limited (‘Which’), her mortgage broker, and says it caused unnecessary delays when she applied for a mortgage.Mortgage administration
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2719993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.