Barclays Bank Plc
Financial Ombudsman decision DRN2719393 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
A, a company, complained to Barclays Bank Plc about a number of transactions, on a credit card account, which it says it says should not have been debited against the account.Card dispute or chargeback
Mr A raised this with Barclays and he was unhappy with the way it dealt with the issue and A’s subsequent complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2719393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.