Bank of Scotland Plc

Financial Ombudsman decision DRN2716697 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G complains that Bank of Scotland Plc (BOS) (trading as Halifax) are holding him liable for payments made from his current account, that he says he didn’t make or otherwise authorise.Unauthorised transaction

He’s also unhappy with the service he’s received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2716697.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.