Connells Limited
Financial Ombudsman decision DRN2714264 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Mr and Mrs S complain that Connells Limited has treated them unfairly and unreasonably by asking them to pay a fee to access its services.Charges and fees
Mr and Mrs S feel the mortgage arranged in 2015 was too expensive.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2714264.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.