Lloyds Bank PLC

Financial Ombudsman decision DRN2690749 Not upheld

Not upheldoutcome, as published by the Ombudsman

£376redress stated in the decision

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr H complains that Lloyds Bank plc unfairly removed his overdraft facility without warning.Account closed or refused

He also considers that the way in which Lloyds dealt with his account in the couple of years running up to the eventual removal of the overdraft facility caused him significant inconvenience and interest and charges which he could have avoided.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2690749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.