Bank of Scotland Plc

Financial Ombudsman decision DRN2662841 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£265redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

When Ms F exceeded her credit limit in January and February 2012 she spoke with the bank to query the over limit charge on her account.Charges and fees

Lloyds increased the rate of interest, which included the cash interest rate during April 2007 and purchases during January 2008.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2662841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.