MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN2645015 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

It would have been irresponsible of Moneybarn to accept this offer as it left Mrs K with no disposable income.Irresponsible lending

Moneybarn was slow to respond to Mrs K’s complaints. It has recognised this and has refunded some of the fees charged to Mrs K’s account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2645015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.