Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN2641895 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I therefore require The Co-operative Bank to refund all of the account fees paid by Mrs RCharges and fees

Mrs R complained The Co-operative Bank Plc mis-sold her a packaged bank account in August 2006Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2641895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.