Bank of Scotland Plc

Financial Ombudsman decision DRN2634897 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Birmingham Midshires made several payments to the company, adding these amounts to Mr O’s mortgage balance.Mortgage administration

Mr O also complains Birmingham Midshires investigated his complaint poorly and failed to comply with a request for information he made in time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2634897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.