Mortgage Express
Financial Ombudsman decision DRN2614179 Not upheld
Not upheldoutcome, as published by the Ombudsman
£993redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Credit file reporting
In the Ombudsman’s words
complain that Mortgage Express is not following the terms of a payment arrangement that was agreed after they experienced financial difficulties.Treatment in financial difficulty
remove any charges applied to the mortgage since November 2013Charges and fees
rectify Mr and Mrs E’s credit record so it is not affected by events since that point.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2614179.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.