Bank of Scotland Plc

Financial Ombudsman decision DRN2581864 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

closed her account and sold her overdraft to a debt collection agencyAccount closed or refused

she didn’t think the service Halifax gave Miss T was fair when she called the bank to complainComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2581864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.