Barclays Bank Plc
Financial Ombudsman decision DRN2573526 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Complaint handling
In the Ombudsman’s words
Barclays blocked and closed her accountAccount closed or refused
Miss B says Barclays unfairly applied a default marker on her credit fileCredit file reporting
Barclays does accept it misinformed Miss B when it told her she could make a transfer from her account whilst it was under review.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2573526.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.