Bank of Scotland Plc

Financial Ombudsman decision DRN2563302 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs F complain that Bank of Scotland plc is acting unfairly and illegally by requiring them to transfer their mortgage to a Consent to Lease product.Mortgage administration

The bank has acknowledged that in handling this request it has not provided a satisfactory level of service to Mr and Mrs F and has paid them £200 in compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2563302.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.