Pepper (UK) Limited
Financial Ombudsman decision DRN2552090 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr R felt that Pepper had charged high fees and interest as a resultCharges and fees
Mr R felt that Pepper had charged high fees and interest as a resultInterest and rates
Mr and Mrs R complain that Pepper (UK) Limited hasn’t treated them fairly when dealing with their mortgage and their wish to transfer (“port”) the mortgage to a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2552090.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.