Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2525296 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The adjudicator explained to Mr and Mrs M that BOI had refunded one arrears fee as it had offered them extra time to pay the January 2019 payment.Charges and fees

Mr and Mrs M complain that Bank of Ireland (UK) Plc (“BOI”) has incorrectly been sending them arrears letters for their buy to let mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2525296.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.