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Financial Ombudsman decision DRN2523097 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

reverse fees applied to the account of £133 together with any associated interestCharges and fees

credit the loan account with £4,180, which represents half the interest that has been applied to the account since inceptionInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2523097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.