J.P. Morgan Europe Limited

Financial Ombudsman decision DRN2514779 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs B complains that J.P. Morgan Europe Limited won’t refund money withdrawn by an unauthorised third party from her Post Office card account.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2514779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.