Barclays Bank Plc
Financial Ombudsman decision DRN2489203 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr A complains that Barclays Bank Plc (trading as The Woolwich) mis-sold his mortgage.Product mis-sold
The monthly statements Barclays had supplied showed that Mr A had made use of the reserve facility;Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2489203.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.