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Bank of Scotland Plc
Financial Ombudsman decision DRN2479468 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr A complains that Bank of Scotland plc (trading as Colleys) was negligent causing unnecessary delays and survey costs during his mortgage application.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2479468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.