Nationwide Building Society

Financial Ombudsman decision DRN2475901 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

asked Ms F, Mr G, Mrs G and Mr F to pay an ERC of around £6,400Charges and fees

incorrectly told them that no early repayment charge (ERC) was payable when they redeemed their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2475901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.