Barclays Bank Plc
Financial Ombudsman decision DRN2447934 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Barclays has confirmed that it wasn’t as quick to process this request as it should’ve and has offered a refund of some of the fees Miss H paid.Charges and fees
Miss H has complained that Barclays Bank Plc (“Barclays”) mis-sold her Additions (twice), Additions Plus and Current Account Plus packaged bank accountsProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2447934.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.