Bank of Scotland Plc

Financial Ombudsman decision DRN2444137 Not upheld

Not upheldoutcome, as published by the Ombudsman

£128redress stated in the decision

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He wants to be repaid the direct debits paid out, and reimbursed the charges he incurred.Charges and fees

Halifax accepted the letter had been sent on behalf of Mr S in 2009 and it refunded interest and fees totalling £128.39Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2444137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.