Clydesdale Bank Plc
Financial Ombudsman decision DRN2436871 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
it doesn't appear to be in dispute that the money on the card was taken without Mrs A’s authorisation.Unauthorised transaction
Clydesdale could’ve listened more carefully to Mrs A and this service and resolved this matter much quicker than it did. I therefore consider that Clydesdale has handled the matter poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2436871.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.