Accord Mortgages Limited

Financial Ombudsman decision DRN2415027 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Accord should refund the legal costs and fees which Mrs C incurred because of the litigation.Charges and fees

Mrs C complains about the pressure she was put under by Accord Mortgages Limited when the term of her interest-only mortgage came to an end.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2415027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.