Virgin Money plc
Financial Ombudsman decision DRN2400232 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold, Mortgage administration, Complaint handling
In the Ombudsman’s words
paying an early repayment charge (“ERC”)Charges and fees
Mr and Mrs D complain that Virgin Money Plc acted unfairly and unreasonably either when giving them a mortgageProduct mis-sold
refusing to lend more money now or let them remortgage without paying an early repayment charge (“ERC”)Mortgage administration
Mr and Mrs D complained to Virgin. It said that the broker recommended the mortgage so it didn’t mis-sell it to Mr and Mrs D.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2400232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.