Bank of Scotland Plc

Financial Ombudsman decision DRN2394048 Not upheld

Not upheldoutcome, as published by the Ombudsman

£88redress stated in the decision

Tue Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Interest and rates

In the Ombudsman’s words

transactions he didn’t authoriseUnauthorised transaction

Add 8% simple interest a year to those transactions from the date they debited Mr M’s account until the date of settlementInterest and rates

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2394048.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.