National Westminster Bank Plc

Financial Ombudsman decision DRN2391877 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

The main complaint is that NatWest wouldn’t tell Miss H why it closed her account.Account closed or refused

NatWest did make charges it shouldn’t have done if it had changed her fee-paying account promptly, but it admitted this and refunded her.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2391877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.