Bank of Scotland Plc

Financial Ombudsman decision DRN2372273 Upheld

Upheldoutcome, as published by the Ombudsman

£126,000redress stated in the decision

Thu Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

I think the account should have been frozen while the directors agreed how to proceed.Funds blocked or frozen

I don’t think it was unreasonable for Mr B to want a different point of contact.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2372273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.