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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN2360889 Not upheld
Not upheldoutcome, as published by the Ombudsman
£269redress stated in the decision
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
money was taken from his accountUnauthorised transaction
A number of customers hadn’t received their money when trying to make cash withdrawals from certain ATM’sPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2360889.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.