Klarna Bank AB (publ)

Financial Ombudsman decision DRN2350785 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

all interest and charges had been removedCharges and fees

I don't consider it to be reasonable that it took Klarna Bank as long as it did to correct the mistakesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2350785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.